1. Policy Statement
This Privacy Policy is formulated and issued by Guangdong SUNLU Technology Co., Ltd. (hereinafter referred to as "SUNLU", "we", "us" or "our"). It specifies the rules for the collection, use, storage, protection, sharing and disclosure of your personal information when you visit the SUNLU Official Website, purchase 3D printing filaments, photosensitive resins, accessories and other products, consult customer service, participate in brand activities and enjoy after-sales service. We strictly comply with the Personal Information Protection Law of the People's Republic of China and global general data protection laws and regulations. We always take user privacy and security as a core priority, and adopt reasonable, necessary and compliant technical and management measures to fully protect your personal information from leakage, tampering, abuse or unauthorized access. Please read and fully understand all contents of this Policy carefully before using any SUNLU products and services; your continued use of relevant services shall be deemed as your full consent to our processing of your personal information in accordance with this Policy.
2. Scope of Personal Information Collection
We only collect personal information in accordance with the minimum necessary principle of lawfulness, legitimacy and necessity, and will never collect redundant information irrelevant to service provision. The specific collection scope is as follows:
- Account and Registration Information: Mobile phone number, email address, username and login password filled in when registering or logging in to an account; for login via a third-party account, only basic public information such as nickname and avatar authorized by you will be obtained.
- Order and Transaction Information: Consignee name, contact number and delivery address filled in during online shopping. Relevant payment links are processed by compliant third-party payment institutions. We do not directly store sensitive payment information such as bank card passwords and verification codes, and retain order details, logistics distribution and after-sales related information.
- Customer Service and Communication Information: Problem description, contact information, product usage and full communication records provided when consulting customer service, feedbacking product issues, applying for after-sales maintenance or return & exchange.
- Browsing and Device Information: Automatically generated log information such as device model, operating system, browser type, IP address, page browsing track, dwell time and click behavior when visiting the official website, only used to optimize website experience, troubleshoot faults and ensure platform security.
- Voluntarily Provided Information: Relevant content voluntarily filled in and actively submitted when participating in brand activities, questionnaires, product reviews, leaving messages or posting comments on the official website.
3. Purposes of Personal Information Use
The personal information we collect is only used for the following legitimate and compliant scenarios and will never be used for other irrelevant purposes: processing orders, completing payment settlement and arranging logistics distribution for users to provide complete shopping services; providing supporting services such as account management, online customer service consultation, after-sales maintenance and product return & exchange; optimizing official website functions, product design and overall service experience, troubleshooting technical faults and maintaining platform security and stability; sending notifications of order status, logistics progress, product updates and brand activities, users can independently choose to unsubscribe such non-essential notifications at any time; responding to and handling user feedback and complaints to efficiently solve product-related problems; complying with national laws, regulations and regulatory requirements, and cooperating with judicial and administrative organs in implementing legal instructions.
4. Rules for Information Sharing and Disclosure
We adhere to the bottom line of privacy protection, we will never sell, rent or illegally trade user personal information to any third party. We only conduct limited information sharing and disclosure under the following statutory and necessary circumstances, and strictly require information recipients to perform confidentiality obligations: sharing necessary information with cooperative compliant logistics service providers, payment institutions and suppliers for smooth order distribution and payment settlement; sharing relevant information with designated third parties after obtaining user's explicit consent or written authorization; disclosing relevant information in accordance with laws, judicial judgments and rulings, or mandatory requirements of administrative regulatory authorities; responding to sudden security risks, protecting the personal and property safety of users and the public, and safeguarding the legitimate rights and interests of SUNLU.
5. Information Storage and Security Assurance
We only store personal information for the shortest period required to achieve the service purposes described in this Policy. After the storage period expires, we will delete or anonymize the information in accordance with the law; important information such as orders and transactions is retained for the shortest period required by laws and regulations for account verification, after-sales guarantee and compliance inspection. We adopt industry-standard encryption technology, firewalls, hierarchical authority control and other security protection measures, establish a strict internal information management system, restrict internal employees' information access rights, and strictly prevent information leakage, loss, tampering and abuse; we regularly carry out security detection, vulnerability repair and security upgrade on the official website and data systems to fully build a strong information security line. Warm reminder: Internet transmission is not absolutely secure. Please do not disclose sensitive information such as account passwords and payment passwords to others at will. If you find abnormal account or information leakage, please contact us immediately.
6. User Rights to Personal Information
In accordance with relevant laws and regulations, you legally enjoy the following rights to your own personal information, which can be exercised through the SUNLU Official Website customer service channel. We will respond in a timely manner and properly handle within the legal time limit: right to inquire and correct, you can inquire your personal information and correct wrong or expired information; right to delete, you can apply to delete personal information that violates laws and regulations or exceeds the purpose of collection and use; right to account cancellation, you can apply to cancel your SUNLU account, and we will stop relevant services and handle information in accordance with regulations after cancellation; right to withdraw consent, you can withdraw the previous authorization for personal information processing, and the withdrawal will not affect the previously completed legal information processing; in addition, you can apply to obtain a copy of personal information and put forward reasonable demands for information processing.
7. Policy Update and Contact Information
We may revise this Privacy Policy in a timely manner according to the update of laws and regulations, business adjustment or service optimization. The revised version will be published in a prominent position on the SUNLU Official Website and will take effect officially after the publication period expires; if there are major changes to the policy content, we will take the initiative to notify users through official website announcements, SMS, email and other channels. We recommend you check this Policy regularly to keep abreast of the latest terms. If you have any questions or suggestions about this Policy, or need to exercise personal information rights or feedback privacy-related issues, you can contact us through the online customer service on the home page of the official website or the customer service email (support@3dsunlu.com), and we will handle it for you as soon as possible.